Day One Products values your trust and aims to provide the best quality desi ghee and dairy products. Due to the perishable nature of our products, refunds and returns are limited to specific situations as outlined below.
1. No Refund Policy
As our products are perishable and consumable, we do not offer refunds once the product is delivered. This policy helps maintain product integrity and ensure food safety.
2. Refunds for Non-Delivery
If you have made a payment and your order is not delivered due to logistical or other issues on our end, we will issue a full refund for the undelivered product.
To claim a refund for non-delivery, please contact us at:
- Email: info@dayoneproducts.in
- Phone: +91-9996541387
3. Returns Policy
a. Eligible Returns
Returns are allowed only under the following conditions:
- The product delivered is broken, damaged, or defective.
- The issue is critical (e.g., wrong product delivered).
- The product remains completely sealed and unused in its original packaging.
b. Proof Required
To initiate a return, you must provide clear proof, such as:
- Photographs of the damaged or incorrect product.
- Packaging details with a visible shipping label.
c. Return Approval
Returns are approved only after verification of the provided proof. Once approved, the product must be returned to us within 7 days of delivery.
4. Non-Returnable Items
Products cannot be returned if:
- The package has been opened or tampered with.
- The product has been partially used or consumed.
- The issue is reported after 7 days of delivery.
5. Process for Returns and Refunds
- Contact our support team at [Insert Email/Phone] with your order details and proof of issue.
- Upon approval, we will provide instructions for returning the product (if applicable).
- Refunds for approved cases will be processed within 7 business days after the return is received and verified.
6. Contact Us
For any concerns related to refunds or returns, you can reach us at:
- Email: info@dayoneproducts.in
- Phone: +91-9996541387
By placing an order with Day One Products, you acknowledge and agree to this Refund and Returns Policy.